FAQs

Where is the school located?
What are your hours?
Where do I park? Are you near BART?
Will tickets be mailed to me? Do I need to bring a copy of my receipt or gift certificate with me?
Can I pay for class when I arrive or are registrations and payment taken in advance?
Do you sell gift certificates?
What is your cancellation policy?
I cancelled my registration and you issued me a school credit, how do I redeem it?
Do you ever cancel classes?
Do you sell cheese?
Do you sell cheesemaking supplies?
Should I eat before class?
How many students are in a class?
Can I register a group of people for a class?
If I haven't taken cheese 101, can I take other classes?
Can I bring my 10-year-old cheese-loving daughter/son/nephew to class?
I'm pregnant, are there cheeses I should avoid?
I'm gluten free, do you have an alternative to bread?
Do you offer substitutions for cheeses i don't like or can't eat?
Is wine served in class or may I bring a bottle of wine?
Am I really coming to school or are your tastings less formal?

CHEESE WHEEL CAKE FAQs

What are my shipping options for your cheese wheel cakes?
What if my cheese arrived damaged?
Will you set up and decorate my cake?
How do I or my caterer serve a cheese wheel cake?
Can I cut my cheese wheel cake, like I would a regular cake?
Can the cake sit out during dinner?
What if I’d like different cheeses than the ones you have selected for the cakes?


Where is the school located?

We’re located on Folsom Street between 17th and 18th streets in the Mission. Our official address is 2124 Folsom Street, San Francisco, CA 94110. We share a courtyard with Stable Cafe and Lila B. Design.


What are your hours?

You can generally reach us by giving us a call at 415-346-7530 Monday-Friday, 9am-4:30pm.  Due to the "pop-up" nature of The Cheese School in our shared space, it’s difficult to visit the school unless you’re already signed up for a class or attending a private event. However, if you want to visit our nearby, secret office location to pick up a gift or meet with us, please call or email to get directions. 


Where do I park? Are you near BART?

There is a parking lot located just over a block from the school at 17th and Shotwell Streets. Additionally, our immediate neighborhood has unrestricted street parking (please remember to lock your doors and stash valuables). We are about a 7-minute walk from the 16th Street Mission BART station.


Will tickets be mailed to me? Do I need to bring a copy of my receipt or gift certificate with me?

No need! Once you’ve registered online or over the phone and paid for your spot in class, you’re all set -- just give us your name when you arrive. If you’ve purchased a class registration as a gift and would like us to send a gift notice, just let us know by contacting us at info (at) thecheeseschool (dot) com, 415-346-7530, or making a note of your request with your online purchase.


Can I pay for class when I arrive or are registrations and payment taken in advance?

Class registrations (and payment) must be made in advance. Otherwise we won’t know how much cheese and wine to buy!


Do you sell gift certificates?

Yes indeed! You can have a gift certificate emailed to you immediately to share with your loved one, or have a hand-written one sent out via USPS.


What is your cancellation policy?

If you are unable to attend a class for which you have registered, class registration fees are non-refundable, but are transferable (your friend will be sooo happy). Alternatively, if you cancel your registration, we are happy to issue you a school credit that may be applied to a future registration, for up to one year, provided cancellation notice is given 48 hours prior to the beginning of the original class. If your party is four or more people, we require 72 hours notice of a cancellation. If you purchased class for a friend, the same policies apply. As we are a teeny tiny business with very limited seating, we are not able to make exceptions to this policy.

Platters orders maybe cancelled with 48 hours notice. Cancellations with less than 48 hours notice will be charged 100% of the purchase price less any delivery fees.

 

I cancelled my registration and you issued me a school credit. How do I redeem it?

Just give us a call 415-346-7530 or email us, info (at) thecheeseschool.com and let us know you’re using a school credit to register for class. (Our online store will not recognize your school credit as payment.) We’ll let you know if there is a price difference. You will not be considered registered until your class is fully paid. Please note that we do not allow multiple cancellations and re-registrations with the same school credit -- you may only redeem a school credit once.


Do you ever cancel classes?

We try very hard not to cancel classes. If in the unlikely event that we must cancel a class, you will receive a lengthy apology and have the option of receiving a refund or applying any fees paid to a future class.


Do you sell cheese?

We do! We sell cheese and charcuterie platters to go. If there was a cheese in class you loved, we may have it available after class for purchase. If not, your handout will tell you where to purchase it. We are not yet open to purchase cheese as you would in a shop, but we can recommend a number of fine shops in the Bay Area that sell great cheese: Cheese Plus, Cowgirl Creamery, Rainbow Grocery, Mission Cheese, Little Vine, Bi-Rite, The Pasta Shop.


Do you sell cheesemaking supplies?

We do! We have a supply of vegetable rennet, citric acid, tartaric acid, cheesecloth, and cheesemaking kits and books that we keep in stock. We’ll have them available to purchase after every cheesemaking class. We can also sell them during regular business hours, contact us at info@thecheeseschool.com or 415-346-7530 for more info.


Should I eat before class?

It depends on how hungry you are, and how you feel about eating cheese for dinner. We serve seven to nine cheeses in class along with sliced baguette, fresh and dried fruit and two glasses of wine. Keep in mind that class is a guided tasting, so we will ask you to slowly and intentionally eat your way around your plate of cheese. If delayed cheese gratification sounds like torture, or you are generally a big eater, we recommend planning on a late lunch or a salad or light appetizers before class. Regardless, almost everyone leaves class fully satiated.


How many students are in a class?

Our maximum capacity is 28 people for a tasting class (20 for a cheesemaking class). It feels intimate but it’s a big enough group to generate great questions.


Can I register a group of people for a class?

Certainly! Please let us know the names of folks in your party when you register. We limit group registration to 12 people in a public tasting class (8 people in a public cheesemaking class). If you have more than 12 in your party please check out our private class offerings. If you have registered four people or more, we require 72 hours notice of a cancellation. There is no discount for group registrations.


If I haven’t taken Cheese 101, can I take other classes?

Of course! Cheese 101 is a great place to start, but by no means the only place. All of our classes are designed to be informative, fun, and delicious.


Can I bring my 10-year-old cheese-loving daughter/son/nephew to class?

We love kids. We even have some of our own. Our classes are generally geared towards adults though. If your child is over 16, she or he is welcome in class, but let us know beforehand. They will not be served wine or beer. (You are welcome to their glass however!) No discount is given for children or other guests not drinking alcohol. From time to time we offer kid-focused classes. Subscribe to our newsletter for updates to our schedule.


I’m pregnant, are there cheeses I should avoid?

As we are not doctors, we’ll refer you to the FDA’s recommendations for pregnant women. In most classes at least some raw milk cheeses are served, but the majority of them are aged, hard cheeses. All cheeses are marked as raw or pasteurized. If you have further concerns, give us a call, 415-346-7530.


I’m gluten-free, do you have an alternative to bread?

Yes! We have gluten-free crackers available upon request. Please let us know when you register for class.


Do you offer substitutions for cheeses or wines I don’t like or can’t eat?

As tastings are planned in advance for a group setting we do not offer substitutions. If you have cheese preferences or dietary restrictions and would like some guidance in selecting a class, just give us a call, 415-346-7530. We’re happy to guide you towards a class that works for you. We can substitute bread with gluten-free crackers upon request.


Is wine served in class or may I bring a bottle of wine?

One cannot live on cheese alone! In a cheese-beverage pairing class (Cheese & Wine or Cheese & Beer for example) we serve four half-glasses during class. In a non-pairing cheese class (Cheeses of France, Cheeses of Italy) two full glasses will be served. We have cheese-friendly wines by the glass available for purchase. You are welcome to bring your own bottle of wine to class. There is a $25 corkage fee. We are not able to sell wines by the bottle.


Am I really coming to school or are your tastings less formal?

You are coming to the best kind of school: one where eating and drinking is required and there is no homework other than continuing to enjoy cheese. Our classroom is set up like a school classroom and we do ask that you give the instructor your full attention when he or she is talking. But it’s fun and relaxed and we want you to ask lots of questions! 


What are my shipping options for your cheese wheel cakes?

Cakes are shipped via UPS or are available for local pick-up. Cakes shipped via UPS are sent out in two shipments: Perishable, lighter tiers are shipped overnight or 2nd day, depending on the time of year. Less perishable, heavier tiers are sent UPS ground. A signature will be required upon arrival, unless you wave that requirement in writing. We’ll package your cheese carefully to ensure its safe journey, but please refrigerate wheels immediately on arrival. You will receive an email with more shipping information after your purchase.


What if my cheese arrived damaged?

Please open and check your cheese immediately. If you find the cheese to be damaged let us know as soon as possible to replace any wheels in time for your event. All wheels must be refrigerated immediately upon arrival.


Will you set up and decorate my cake?

We’d love to! Set-up, decoration, and even cheese service (cutting and serving your cake) are available within the Bay Area for an additional fee. Contact us for details at 415-346-7530 or info@thecheeseschool.com.


How do I or my caterer serve a cheese wheel cake?

When you order a cheese wheel cake from us, you’ll receive detailed instructions for cutting and serving your cake.


Can I cut my cheese wheel cake, like I would a regular cake?

Yes! A cheese knife will work perfectly for you and your sweetheart to cut into one of the top, softer tiers of the cake.


Can the cake sit out during dinner?

Yes! Cheese is hearty and, in fact, best enjoyed at room temperature. Give your guests plenty of time to take in your gorgeous cake before you cut into it!


What if I’d like different cheeses than the ones you have selected for the cakes?

We’d be delighted to work with you on a custom cake. Additional fees apply. We are unable to make substitutions to our pre-selected cakes.