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Refund Policy

Please view our comprehensive refund and cancellation policies here or scroll down

Class Cancellations
Summer School & Fundraiser Cancellations
Non-Perishable Returns
Cake Cancellations
Platter Cancellations
Private Event Cancellations



If you are unable to attend a class for which you have registered, class registration fees are non-refundable, but registrations are transferable (your friend will be sooo happy). Alternatively, if you cancel your registration, we can issue you a school credit that may be applied to a future registration, for up to one year, provided cancellation notice is given 48 hours prior to the start of  class. A school credit may only be used once toward a registration -- you will not receive another credit if you cancel a registration that was paid for using a school credit. If your party is four or more people, we require 72 hours notice of a cancellation. As we are a small business with very limited seating and perishable products, we are not able to make any exceptions to this policy.

Classes Purchased as Gifts

If you are purchasing a class for a friend, please be aware that the policies detailed above apply to classes given as gifts. If you have any concern about your friend's schedule, please consider a gift certificate rather than a specific class. If you prefer to purchase a specific class, please provide us with your friend's email address. Otherwise, you will be our point of contact for the class confirmation and courtesy reminder.


Summer School and Special Events

We are not able to issue returns or school credits for cancellations for any of our summer school classes or event which we are hosting as a fundraiser (Meet the Cheesemaker, a Daphne Zepos Teaching Award fundraiser, etc). However, your registration is always transferable so please send a friend in your place!



To redeem a credit, please call our office at 415-346-7530 or email us at info@thecheeseschool.com. Our online system will not recognize your credit as payment.



Should an item arrive broken or not to your satisfaction, please email or call us within 5 days of receipt. We will happily replace any broken or unsatisfactory items.



Cancellations for cakes may be made up until 21 days prior to your event. Cancellations made after that date will owe the entire balance.



Platters orders maybe cancelled with 48 hours notice. Cancellations with less than 48 hours notice will be charged 100% of the purchase price less any delivery fees.


Deposit and Final Balance: A nonrefundable deposit is required in order to secure the date and pricing for the event, which must be paid via credit card or check. The deposit will be applied toward the final balance due. The final balance must be paid at the event via check or credit card.